Welcome to Ultra Racing Australia ("we/us"). These are the terms and conditions on which we are willing to trade with you.
Please read our terms and conditions carefully. You are consenting to be bound by these terms and conditions if you proceed to access and use this service.
You acknowledge and agree that:
1. You are required to provide us with details about yourself which are true, correct and current.
Price & Payment
2. The price and description of the product you may offer to purchase from us ("our product") is described on our website. We may change our product and prices at any time without prior notice. Any description of our product including any specifications, illustrations, drawings, data, dimensions and weights is approximate and is given by way of identification only. The use of that description does not constitute a sale by description and does not form part of our contract with you unless we say so in writing. You are responsible for ensuring that the product ordered is suitable for its intended use by you and we are not liable to you for any product you order which is unsuitable for your intended use.
3. When you purchase our product, we will charge your paypal account with the purchase price of our product.
4. The cost of delivering our product to you is in addition to the price of our product and must be paid at the same time you pay for our product in full.
5. Delivery takes place at the time our product passes into your or your agent's exclusive physical control, when you collect the product or arrange for their collection from us or when ownership of our product has passed to you, whichever is earlier. Unless we make other arrangements with you, our product is delivered direct (by courier, registered mail or express post) to the address nominated by you at the time you applied to purchase our product. Any date for delivery of our product indicated by us is an estimated date for delivery only. We are under no liability for any loss or damage, however it arises, if the product is not delivered by that date.
6. At all times from the date of delivery, our product is at your risk of loss or damage and you are responsible for its safe custody.
Replacement or Money Back
7. When you take delivery of our product, you must inspect it immediately. You must report to us in writing any damage or incorrect supply which must be received by us within 7 days of deliery otherwise we may refuse any claim you make. If our product is damaged when we deliver it to you we may accept its return and replace it with an equivalent product or credit you with the price paid, at our option. We will accept the return of our product if the product is not in accordance with your order, your proof of purchase is returned, and it is returned to us in its original condition within 7 days of delivery.. We may charge you a handling or re-stocking fee of up to 40% for any product which we have correctly supplied to order but you wish to return and we have agreed to the return of the product. You agree that you shall make no claim against us for any delay in delivery or any damaged product delivered to you as a direct or indirect result of events beyond our control.
If any item/s is returned to us by post for manufacturer defects and the claim is subsequently found to be false or wrong, postage for the return of goods shall be borne by the customer and must be paid for before the item/s is returned.
8. You do not own any of our product in your possession until all of our product you have purchased from us at any time and all other amounts owing by you to us have been paid for in full. Until you have given us full payment, you promise to store and deal with our product in a way that it is clearly identifiable as ours. You grant us an irrevocable licence to enter your premises on any business day to inspect our product in your possession and your books or records regarding our product.
Limitation of Liability
9. Subject to any rights imposed by law that cannot be limited or excluded:
10. These terms and conditions are governed by, and you agree to submit to, the laws applicable in the State of New South Wales, Australia.
11. These terms and conditions form your entire agreement with us and all or any previous agreements or undertakings we may have had with you are superseded by these terms and conditions. We may update these terms and conditions at any time without notice to you. All transactions thereafter will be subject to the updated terms and conditions. If you continue to purchase our product after the date such updates become effective you will be deemed to have agreed to the updated terms and conditions.
12. Terms & conditions governing products designated a Pre-Order status shall be as such:
• In most instances pertaining to pre-orders, the new products are usually being released in batches and/or limited quantity.
• All pre-orders are filled in the order they are received.
• All payments made for pre-orders will be processed upon placement and receipt of the order.
• In the unlikely event we are unable to fulfill a pre-order within 45 working days from the date of your order, we will issue a full refund if requested.
Fraud Protection Policy
13. Should your order require verification, you will be notified by phone or email.
We reserves the right to refuse an order when the address or Paypal details is not verifiable. If so, a refund will be issued via the same method you used to make your payment.
14. If your product is faulty with a manufacturer's defect, you will need to return it to us for a replacement or swap for another product of the same value.
*Please note: Customers need to organise the rerturn shipping at their own cost, Customers need to pay for the delivery of the replacement item.
15. Cancellation of orders already put through and paid for is not allowed. In the unlikely event that you require an order to be cancelled due to an unforeseen circumstance, please contact us in writing explaining the reason for the cancellation. We will send a written confirmation if we agree with the cancellation request. A 50% handling fee may be levied and deducted from the amount to be refunded, excluding freight charges, after goods are returned to us. Please allow 2-3 business days for the refunds to be processed.